Premium Support

Premium Support is a Smart+ only feature, that grants you direct access to our support team. This is done using a dedicated Zulip service instance. It’s the fastest way to get in touch with the developers as they are members of the support team.

You will need to register yourself by clicking on the button towards the bottom of the page. You will then receive an invitation in your mail box to join our instance at https://manager-support.airnavigation.aero. This invitation is valid for 10 days. If you fail to accept the invitation in that period, you will need to ask for another invitation from manager-support@airnavigation.aero. In that case, the request may take some time to be treated.

There are 2 streams created per organization: Technical and Accounting. You may create sub-topics per stream.

You may ask to invite other people (even people who are not members of Manager) to the organization streams.

Note

Zulip offers mobile apps that we recommend to have quick notifications. There are also emails sent in case you missed messages.

Note

Both service updates and new versions of the Air Navigation Pro app are advertised in a public stream.

The premium support allows you to request the scheduling of phone calls for assistance. To prevent abuse, the situation will need first to be assessed by our experts.

Attention

We try our best to be available every day, but during the weekends/holidays and the nights in Europe we may not respond quickly.

Note

organizations which are using a Smart subscription may always contact the Manager support at manager-support@airnavigation.aero, but the delay for reply may be longer.